ETSU Financial Aid Helpful Guide 2022

ETSU financial aid guide.

ETSU Financial aid comes in the form of grants, scholarships, work-study jobs, or loans.

At ETSU, 84% of students receive financial assistance, and ETSU students earn $24 million in scholarships. Nearly half of East Tennessee State University students graduate without student debt.

Before you apply and accept your Financial Aid, follow the guide below.

Step 1: Sign into the Goldlink Portal 

  1. Go to Check out How to access the GoldLink Portal.
  2. Sign in using your username and password.
  3. Click on the Financial Aid” tab.

Step 2: Accept or Decline Your Financial Aid Offer(s)

  1. Click on “Your Account & Awards.
  2. Click on “Award for Aid Year View/Accept.
  3. Select Aid Year.
  4. Click on Accept Award Offer” tab.
  5. Accept full or partial awards or decline awards on this page according to the instructions.
  6. Check for any additional ‘Unsatisfied Student Requirements’ the next business day.

Step 3: Check Student Requirements

  1. You can view all of your student requirements on Goldlink in (ETSU Financial Aid) Requirements.
    • Unsatisfied Requirements
    • Satisfied Requirements
  2. If the unsatisfied requirement is a form that you need to get from our office, the requirement will be listed in blue (hyperlinked) and you will be able to click on the link to access the form. Some forms can also be found on the website,, for you to print out, complete, and return.
  3. Allow time for ‘Student Requirements’ to be satisfied; they are not satisfied immediately. Verification requirements submitted may take a few weeks to process and they will remain pending review until complete.
  4. If there are no ‘Unsatisfied Requirements’ you will see all green checks.
  5. All items marked as unsatisfied requirements must be completed before receiving financial aid.
    • Pending items will remain pending until they are reviewed and completed by the office.
    • Click on “Progress” to see status of submitted documents. 

Step 4: If You Need a Plus loan, Complete a Plus Application 

  1. If you are requesting a Parent Plus Loan, your parent must log on to to complete a Plus Application. If you are requesting a Graduate Plus loan, you must log in on to complete the Plus Application.
  2. The amount you wish to borrow must be listed on the Plus Application. 
  3. You must submit a new application on each time you would like to be evaluated for additional plus loan funding.
  4. Check your “Financial Aid” frequently because new requirements can be added daily.

Step 5: Complete Entrance Loan Counseling

Who needs to complete Entrance Counseling?

  1. Students accepting Subsidized and/or Unsubsidized Direct Loans have to complete Direct Loan Entrance Counseling. 
  2. Parents or Graduate Students accepting PLUS Loans must complete Entrance Counseling at annually if credit was denied and you have added a credit worthy endorser.

Step 6: Complete your Direct Loan Master Promissory Note 

Who needs to complete a Direct Loan Master Promissory Note? 

  1. Students accepting Subsidized and/or Unsubsidized Direct Loans have to complete an MPN if they have not borrowed a loan through the Direct Loan program previously through ETSU. Parent PLUS and GRAD PLUS Loan borrowers must complete an MPN each year.
  2. For students requesting the Subsidized or Unsubsidized Direct Loans: go to the Direct Loan website to complete the MPN using your Department of Education FSA ID.
  3. For the Parent PLUS Loan: the parent must go to and sign into “Manage My Direct Loan” using the parent’s SSN# and FSA ID. 

Step 7: Confirm your Registration

You can confirm your registration through Goldlink by ONE of the following methods:

  • Confirm with payment or Enroll in a payment plan
  • Confirm with Financial Aid
  • I will not be attending

If you have been offered enough financial aid to cover the student account balance and it is authorized on your Student Account Detail then you can:

  1. Click on ‘Student’ Click on ‘Confirm Registration’
  2. Select the appropriate term
  3. Select “Confirm with Financial Aid”
  4. You will see a conformation that your schedule is confirmed

Step 8: Sign up for Direct Deposit

  1. Click on ‘Student’ in the GoldLink Portal
  2. Click on ‘Account
  3. Click on ‘Set Up Direct Deposit
  4. Click on ‘eRefunds’
  5. Use your banking account and routing number information.
  6. Do NOT input a debit card number.

ETSU Financial Aid Contact

ETSU financial aid office numbers.
ETSU financial aid office numbers.

By Phone

ETSU financial aid office number is (423) 439-4300 – from 8:00 am – 6:00 pm

In Person

105 Burgin Dossett

By Mail

Office of Financial Aid
P.O.Box 70722
Johnson City, TN 37614-1710

By Email

Hours of Operation

8:00 am – 4:30pm | Monday – Friday

Extended hours the week before classes and Monday through Thursday the first week of classes for fall/spring terms

Counselors are available to assist students with any questions or concerns regarding their eligibility.

Any applicant who has a concern that cannot be resolved between the student and an ETSU financial aid counselor may contact in the following order:

  • The Assistant Director of Financial Aid
  • then the Director of Financial Aid

Students with a complaint about the Office of ETSU Financial Aid should refer to the ETSU Complaint Policy and Procedure for Students.

Financial Aid programs, rules, and regulations are subject to change. Federal and state funds are conditional upon congressional appropriation and receipt of those funds at ETSU. Students may contact a counselor with any questions or concerns regarding their eligibility.

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