HKU Portal Complete Access and Login Guide 2023

HKU Portal provides a user-friendly and easy-to-access single sign-on interface for students of the University of Hong Kong to access all the centrally provided IT services.

These include services offered under the Student Information System (SIS), Human Capital Management System (HCMS), electronic mail, learning management system, web-based administrative applications, and HKUL through a high-speed campus network.

How to log into HKU portal

To log in;

1. Navigate to hkuportal.hku.hk/.
2. Enter your HKU Portal UID (User Identification).
3. Enter your PIN (Personal Identification Number).
4. Click on the green “LOG IN” button to access your portal.
5. Ensure you logout once you’re done to prevent unauthorized access.

Why can’t I log in to HKU portal?

If you’re facing difficulties logging into the portal;

• Make sure you log in to Hong Kong University Portal via the login page hkuportal.hku.hk
• Make sure you are using the correct UID and PIN.
• Check whether the pop-up blocker is turned off for your browser.
• Make sure you are a current HKU member and your account is not expired due to completion of study or termination of employment.
• The portal is not available to graduates.

HKU portal change password settings

It’s normal for you to forget your password or PIN. To change your PIN under HKU Portal (login hkuportal.hku.hk > type “PIN” in the Search field > click the link “Change HKU Portal PIN”).

If you have registered your alternate email address, mobile phone number, or secret question with ITS, click the link “Forgot your PIN/Passwords” under the login page of HKU Portal.

You can reset your PIN online by following the instructions provided below.

Alternate email address

1. Click the link “Forgot your PIN/Passwords” under the login page of HKU Portal or https://extranet.hku.hk/itpwdpol/servlet/recoverPassword.
2. Enter your UID and Staff/Student No. and the 5-character string shown in the picture and click “submit”.
3. Click “Alternate email”.
4. An email containing a verification link (valid for 10 minutes after it is sent) will be sent to your alternate email address.
5. Click the verification link and follow the instructions to enter your new PIN.
6. The new PIN will be effective in 10 minutes.

Mobile Phone (SMS)

1. Click the link “Forgot your PIN/Passwords” under the login page of the portal.
2. Enter UID and Staff/Student No. and the 5-character string shown in the picture and click “submit”.
3. Click “Mobile phone (SMS)”.
4. A 6-digit verification code will be sent to your registered mobile phone number. Enter the code in the online form within 10 minutes.
5. After the code is verified correctly, enter your new PIN.
6. The new PIN will be effective in 10 minutes.

Secret question

1. Click the link “Forgot your PIN/Passwords” under the login page of HKU login page.
2. Enter your UID and Staff/Student No. and the 5-character string shown in the picture and click “submit”.
3. Click “Secret question”.
4. Enter the answer to the secret question you registered with ITS.
5. After the inputted answer is verified correct, enter your new PIN.
6. The new PIN will be effective in 10 minutes.

Faqs